Frequently Asked Questions
Everything you need to know about your Honey Birdette experience.
How do I ensure I select the correct size?
We recommend referring to our comprehensive Size Guide located on each product page. Our collections use premium materials that may offer different levels of stretch, so please check the specific measurements for bras, briefs, and hosiery to ensure a perfect fit.
What is your return policy for intimate apparel?
For hygiene reasons, we can only accept returns on items that are unworn, in their original condition, with all tags attached and the hygiene seal intact. Returns must be initiated within 30 days of purchase.
How should I care for my luxury lingerie?
To maintain the longevity of your delicate lace and silk pieces, we strictly recommend hand washing in cold water with a gentle detergent. Always air dry in the shade and avoid wringing or machine drying.
Do you offer discreet shipping?
Yes, all Honey Birdette orders are shipped in plain, unbranded external packaging to ensure your privacy. The sender name on the shipping label will appear as 'HB Online'.
When will my order be dispatched?
Orders are typically processed and dispatched within 1-2 business days. Once your boutique pieces are on their way, you will receive a tracking number via email to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay and Zip Pay, allowing you to buy now and pay later.